The ACOM Advanced Communications System is a fully-digital switching and multiplexing system that represents the state-of-the-art in console dispatch technology for mission-critical applications. Acom’s end-to-end digital architecture integrates voice (radio and telephone), data, paging, and video communications to provide unmatched flexibility and ease-of-use.

ACOM – System Architecture

The ACOM architecture’s modular structure can accommodate over 2,000 interfaces and hundreds of IP console positions.
This makes it suitable for small, medium, and large operations, as well as operations that expand over time. It can also
support mobile or remote operations using laptop or tablet PC.

ACOM comprises the following basic components: the ACOM Dispatch Console, the ACOM Core, and Radio Gateways,
Telephony Gateways or both.

The ACOM Dispatch Console is the point through which dispatchers interact with connected resources. The Console and
connected Media Dock with Headset, Speakers and Mic – or just simply a USB Headset in mobile scenarios – provide the
essential tools dispatchers use to communicate with personnel in the field.

The ACOM Core is based on commercial-grade server technology. It utilizes a cluster arrangement with stacked switching equipment to provide a completely redundant solution that keeps your communications up and running reliably at all times. It is highly energy efficient, has a “small footprint,” and can be either centrally located or separated for geographical diversity.

Gateways and Radio Gateways provide the interfacing capabilities for a multitude of digital and analog radio and telephony technologies. Gateways can be deployed locally or at remote radio sites.

Interfaces and Protocols

The ACOM system supports a wide array of trunking and wireless interfaces and telephony and data protocols.

Features included:

  • Scales from a few consoles to hundreds.
  • Supports centralized, distributed and mobile-based dispatching.
  • Delivers high-bandwidth efficiency in an end-to-end IP-based system.
  • Utilizes local or geographical redundant architecture.
  • Includes an intuitive, feature-rich, highly customizable graphical user interface (GUI).
  • Provides system-wide call-management capabilities and call management reporting.
  • Includes profile-based login.
  • Interoperates with legacy, modern and emerging radio and telephone technologies.
  • Supports a variety of open-standards interfaces including P25 CSSI, DFSI and DMR.
  • Can interface with TETRA systems, or to TETRA PEI connected donor radios.
  • Capable of AES and DES encryption
  • Supports Simple Network Management Protocol (SNMP) for realtime alarm reporting.
  • Includes SIP-based voice recording with metadata
  • Interfaces to third-party applications such as CAD and AVL for call-setup and location services.
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